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Knowledgebase : Order status
     
--> During the process of purchase, you should receive three emails from us. The first email will be sent once you place an order. The second email will be sent once payment is received and confirmed. Finally, the third email will be sent once the pack...
--> Once your package is sent out, we would email you with a tracking number. It would have the website address which you can trace your order or you can login to your account to check the tracking number. But, if the shipping method is Air Mail, t...
1. - CANCELLATION BEFORE PAYMENT If you have not paid for your order, there is no need to contact us to cancel it. It will be cancelled after one week automatically. If your order had passed for a week, please note that you may not be able to "reactiv...
Please always ask us first if you wish to make changes to an order you have already paid for. We might have sent it out - there is a 24 hour delay between dispatch from China and getting a tracking number when the goods clear Hong Kong. Unfortunatel...
It shows which step your order is being processed. There are several status: waiting for payment, pending payment, Checking (HSBC), Checking (PBB), Checking (Western Union) Checking Payment, processing, processing(Worldpay),order approved, item prepara...
Sw-box.com reserves the right to cancel any sale and not supply products if it is reasonable to do so. It may change or discontinue the availability of Products at any time at its sole discretion. Non-acceptance of an order may be a result of one of the...
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