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Knowledgebase : Return & Warranty
     
Yes, our products can have 30 days (for UPS, DHL, and Fedex users) or 45 days (for Register Air Mail; Air Mail, EMS, and Aramex users) after the invoice date for warranty. For replacement parts, please contact sw-box.com within 7 days from the delivery da...
--> Yes, customers can apply for a refund or return within 30 days or 45 days. To learn more details, please go to the "Return Policy [1].". Links: ------ [1] http://www.sw-box.com/return-policy.html
Firstly, please submit a support ticket [1] at sw-box.com, and request an RMA number. Once you get the RMA number, do not forget to ship your items back with the RMA number. The return package without an RMA number would be rejected. Links: ------ [1] ht...
--> Customers are responsible for the return shipping fee, but sw-box would cover the cost of shipping products back to customers.
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