Knowledgebase: Taxes,Customs & Duties
Posted by Team on 15 August 2012 05:52 PM

"Do I have to pay taxes?"
"How much will the import tax be?"
"What about customs duties?"
"Do you deliver duty paid?"

We don't add taxes, VAT, or other hidden charges. You pay us what you see on the order screen, i.e. the price which already includes the shipping fee.
HOWEVER - In most countries in the world you have to pay taxes on imported goods. That's life.
Sometimes goods under a certain value, or in certain categories, do not incur taxes. But the rules are different in every country. So we can not predict or promise if there is taxes or not. Therefore, If you have to pay import taxes and/or additional duties and sales taxes (e.g. VAT in the UK) then you would have to pay that to the courier upon receipt of the package(s) from China. is based in Malaysia and China. We are a Malaysian and Chinese company. Therefore anything you buy from us is going to be imported as far as your customs are concerned.
Since there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of any country, so we cannot, and will not, offer advice about taxes in your country.You can find out that information before you order.
And since we can't calculate the taxes for you and there is no way to pre pay it, so if you are drop-shipping or sending a gift item to someone please make sure they are aware of the possibility of having to pay taxes when receiving the goods.
Please find out as much as you can about your import taxes in your own country before completing your order.

If you find out information about the import tax situation in your country, and you believe there are ways for you to minimize the taxes you have to pay (or eliminate the taxes altogether), WE ARE MORE THAN HAPPY TO FOLLOW YOUR INSTRUCTIONS regarding labelling, packing, declarations, invoices, etc. Just tell us what you need and we will let you know what we can do to help.

If you don't tell us anything we will just state on the shipping waybill the "China Nominal Retail Value" and the goods will be declared as Samples. In many countries this still means you're going to have to pay tax to the courier when you sign for the goods.

If you have feedback or useful information regarding import regulations and taxes in your country, please open a "feedback" support ticket. It will help other members, and with the information we publish in the Blog you will also get a chance to learn more from other business people in your locality.

Friendly remind again: if you have special instructions for your orders, please always add them to the comments field in the online checkout process. This will ensure that your instructions are followed by our packing/ shipping team. (If we can't follow your instructions, e.g. because you request a declared value that is unfeasibly low, we will contact you before processing your order.)

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