Knowledgebase: Order status
Why was my order cancelled?
Posted by www.sw-box.com Team on 15 August 2012 05:43 PM
Sw-box.com reserves the right to cancel any sale and not supply products if it is reasonable to do so. It may change or discontinue the availability of Products at any time at its sole discretion.
Non-acceptance of an order may be a result of one of the following reasons:
  • The product you ordered being unavailable from stock
  • Our inability to obtain authorization for your payment
  • The identification of a pricing or product description error
  • CARD HOLDERS billing address on the CARD HOLDERS credit card are not the same
  • If we have not received your payment after one week, it will be cancelled automatically
Please NOTE!

Due to our High Level of SSL Secure Credit Card transaction system, be sure to use your actual CARD HOLDER billing address listed on the credit card. There are no exceptions! Otherwise the order can not & will not be processed. We are trying to protect our customers from on-line fraud. Minors are forbidden to order on our site.


If we returned your money to you and closed your order, it is almost certainly because we were unable to verify your Paypal or Credit card payment. Please read the email we sent you explaining the cancellation and then contact us if you are unsure. We will be happy to discuss the issue and may be able to reopen the order.


Typical reasons for refunding money (aka Paypal reversals) are:
- Paypal account name does not match your sw-box.com account name, and there was no response when we contacted you.

- Paypal address does not match your sw-box.com order shipping address, and there was no response when we contacted you.

- sw-box.com account billing address does not match your sw-box.com order shipping address, and this is your first drop-shipping order, and there was no response when we contacted you.


Please feel free to contact us regarding any billing or order queries. Our English-speaking ´╗┐staffs are ready to help you.
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